This privacy policy explains what Sonic-Rocket Productions, LLC collects when you visit sonic-rocket.com, contact or book with us, or record at the studio, and what we do with it. The short version: we collect what we need to run your sessions, we never sell it, and you can ask us to delete it.
01
What we collect
—What you give us. Your name, phone number, email address and message when you fill in our contact form, book a session, or call, text or email us.
—Booking details. When you book through our scheduler, we receive the service you choose, the date and time, and your answers to the booking form.
—Payments. Deposits and card payments are handled by our payment providers. We never see or keep your full card number.
—Your sessions. The recordings and session files you make here, and any photos or video taken at the studio.
—How you use the site. Google Analytics records the pages you visit, your device and browser, your approximate location (city level) and how you found us.
— We don’t collect sensitive information such as health details, bank account numbers or government ID numbers. Our website has no user accounts or passwords.
02
How we use it
— To answer your questions and arrange tours, sessions and services.
— To send booking confirmations and reminders by email and, if you agree, by text message.
— To deliver your files, and to keep payment records for our accounting and taxes.
— To keep the site working and secure, block spam on our forms, and see which pages are useful.
—We never sell your information, and we don’t use it for targeted advertising.
03
Text messages
— Our contact form asks whether you’d like to receive text messages. We only text you if you agree, or to remind you about a booking you’ve made.
— How often we text depends on what you’ve booked. Message and data rates may apply.
— Reply STOP to stop texts at any time, or HELP for help.
— Your mobile number and your consent to receive texts are never shared with third parties or affiliates for their marketing.
04
Who we share it with
— Only the services that help us run the studio, and only what each one needs:
—Our payment providers process deposits and card payments.
—Google provides our website analytics, the reCAPTCHA spam check on our forms, and the map on our contact page.
—Elfsight shows our Google reviews on the site.
—Our hosting, network and email providers store and deliver the website and our messages.
— If we refer you to a session musician, we only pass on your contact details with your OK.
— We may also share information if the law requires it, to protect someone’s safety, or if the business is sold or merged.
— Each of these services has its own privacy policy.
05
Photos, video and recordings
— Our rooms have cameras for video productions, and we may take photos or video during your session.
— We’ll always ask your permission before using any of it publicly. Our free promotional video productions are the exception: you sign a release before we make them, and that release covers how we use them.
— Recordings and session files are released only to the person who paid for the session.
06
Cookies and analytics
— Our site uses cookies for Google Analytics and for the reCAPTCHA spam check on our forms. We don’t use advertising cookies or tracking pixels.
— You can block or delete cookies in your browser settings. Most of the site works without them.
— Videos on our site play from YouTube in privacy-enhanced mode, so YouTube doesn’t set cookies until you press play.
— We don’t sell or share personal information, so there’s nothing for a Do-Not-Track or Global Privacy Control signal to switch off.
07
How long we keep it
— Session files: 90 days after your last session. After that we may delete them, so take a copy home after every session.
— Booking, payment and invoice records: as long as we need them for accounting and taxes.
— Messages from our contact form, texts and emails: as long as they help us look after you, then we delete them.
— Analytics data: kept in Google Analytics for a limited time, then deleted automatically.
08
Keeping it safe
— We use secure (HTTPS) connections, password-protected accounts and two-step sign-in where it’s offered, and only the people who need your information can see it.
— No way of sending or storing information online is 100% secure, but we take reasonable steps to protect yours.
09
Children and minors
— Our website isn’t meant for children under 13, and we don’t knowingly collect information from them online.
— Clients under 18 come to sessions with a parent or guardian, or with a consent form signed by one.
— A parent or guardian can ask to see or delete their child’s information at any time.
10
Your choices and rights
— You can ask us what information we hold about you, ask us to correct it, or ask us to delete it.
— You can stop texts by replying STOP, and stop emails by asking us to.
—California residents have these rights under the California Consumer Privacy Act (CCPA), including the right to know, delete and correct personal information, and to opt out of its sale or sharing. We don’t sell or share personal information.
— You can name an authorized agent to make a request for you. We’ll confirm your identity before acting, and answer within 45 days.
— Using any of these rights won’t change how we treat you or what you pay.
11
Changes to this policy
— When we update this policy, we change the date at the top of this page. Big changes will be posted prominently on this page.
